Grief and Behavioral Health Services

What Behavioral Health Services are available for Surviving Families?

Specialty Behavioral Health Services are available for eligible TRICARE beneficiaries through direct care (within the military health system) and through affiliated TRICARE network services. These services include talk therapy and medical treatments in the outpatient, partial hospitalization, and inpatient settings. Additionally, there are resources for substance use disorders to include residential treatment. Virtual Behavioral Health is also available and provides outpatient therapy from the comfort of your home. For more details on covered services, see Mental Health Care .

Additional resources for Surviving Families for short-term support:


Military OneSource

Military OneSource is a 24/7 connection to information, answers and support. As a DoD-funded program, their mission is to advance the wellbeing of Service members and the immediate families of active duty, National Guard and Reserve (regardless of activation status), Coast Guard when activated for the Navy, DoD expeditionary civilians, and survivors. MILITARY ONESOURCE or call 800-342-9647

Military and Family Life Counseling Program

The Military and Family Life Counseling Program supports Service members, their families, and survivors with face-to-face non-medical counseling services worldwide Trained to work with the military community, military and family life counselors deliver flexible, non-medical counseling and presentations at locations on and off the installation. Counseling services with child and youth behavioral counselors are also available for military children. Counselors can help you improve your skills to manage military and family life. They provide support to individuals, couples, families, and groups for a range of issues including, but not limited to: deployment stress, reintegration, relocation adjustment, separation, anger management, caregiving, conflict resolution, parenting, parent/child communication, relationship issues, coping skills, homesickness, and grief and loss. Military and Family Life Counseling services are confidential; however, counselors are mandated reporters of situations that include harm to self or others and other duty to warn situations. Military Family Life Counselors

Telemynd

Telemental health allows you to access mental care in the privacy of your own home because it removes barriers to care based on providers in your geographic location or your inability to travel to a provider. All that’s needed is a computer with a webcam and internet access. Your provider will interact with you through a secure HIPAA-compliant software.Telemynd Virtual Specialty Behavioral Health or call 1-888-991-2103.

TRICARE – How to obtain non-network providers.

Health Net Federal Services - HNFS (TRICARE West Region):

  1. Access HNFS TRICARE West Beneficiary page link: https://www.tricare-west.com/content/hnfs/home/tw/bene.html
  2. Click link “Non-Network Provider Directory” under the heading Public Tools on the left-hand side
  3. Non-Network Search (tricare-west.com) this page will open with a Search option which will allow for searching by various fields like location, specialty, and provider name. Please note this disclaimer on the page “Be sure to follow TRICARE referral and authorization guidelines when seeking care. Using the Non-Network Provider Directory does not authorize you for services.”

Providers can visit this page to access the beneficiary Prior Authorization, Referral, and Benefit tool: PARB (tricare-west.com).

Humana (TRICARE East Region):

  1. Access Humana Tricare West Beneficiary page link: Find providers in the TRICARE East Region (humanamilitary.com)
  2. Scroll down to the bottom of the page where the following link is provided under the heading “Check our non-network provider directory to see if they aren't currently a part of our network” https://www.humanamilitary.com/beneficiary/findcare#nonnetwork-modal Authorizations and Referrals Information for Healthcare Providers - Humana
  3. Prior to utilizing the Search, click on the heading in red stating “**CLICK HERE FOR DISCLAIMER**” TRICARE East Non-Network Providers (humana-military.com)

Providers can visit this page to gather information regarding  submitting preauthorization:  Authorizations and Referrals Information for Healthcare Providers - Humana

*Audio-only telephone services are not covered under TRICARE’s telemedicine benefit.

(Current as of 29 June 2022)